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FAQs

SHIPPING

HOW LONG DOES SHIPPING TAKE?

To allow free delivery worldwide, we can't, unfortunately, provide super fast shipping. Shipping normally takes around 4 weeks. In some occasions, it only takes 1-2 weeks. You can always keep an eye on your order thanks to our tracking system!

WHERE IS MY ORDER?

If you have received an order confirmation email from us, don't panic! It is in safe hands, it will be delivered. You should also check your email for your tracking code.

HOW CAN I TRACK MY ORDER?

You can easily track your order with your tracking number here. You can find your tracking number in the shipment confirmation mail we send you.

WHY IS MY TRACKING PAGE EMPTY?

It might be due to the fact that your order was shipped recently. Just hold on tight. It should appear in a few days.

IT HAS BEEN OVER THE AVERAGE DELIVERY TIME NOW, WHAT SHOULD I DO?

First of all, we are sorry it has taken so long. Some deliveries, unfortunately, are like that. Just to be sure, please check with your post office in case they failed to notify you. Also, send us an email to info@zohastore.com with all the details you can provide.

ORDERING

HOW CAN I PAY ON ZOHO STORE?

It's quite easy. Just proceed to checkout and pay with PayPal. We use PayPal only as it as the safest payment gateway in the world wide web. You do not necessarily need a PayPal account to check out with PayPal. Just click "Check out as Guest" or "Pay with Debit/Credit Card" once you're redirected to PayPal to pay without making a PayPal account.

WHEN IS MONEY CHARGED AFTER I ORDER?

Money is charged from your credit/debit card or Paypal account immediately after your order has been processed.

RETURN AND REFUND POLICY

WHAT IS YOUR RETURN POLICY?

You are eligible for a return if the product you received is not as described or if the item is damaged.

I AM UNHAPPY, HOW CAN I GET A REFUND?

We are very sorry for your inconvenience, we can provide you a refund if the product is not received within 60 days or is not as described or it is damaged. If you do not apply for these rules, but still think you should receive a refund, please use the Contact Us page to provide more information.

PROMOTIONS

WHERE CAN I FIND A DISCOUNT CODE?

 

We send out discount codes regularly to those who are subscribed to our email list. If you wish to subscribe, scroll to the bottom of the page and enter your email.

 

CANCELING ORDERS

I WANT TO CANCEL MY ORDER, HOW CAN I DO THAT?

 

If you'd like to cancel your order, send us an email. We can cancel your order as long as your items have not been shipped yet. Please note that your items might have been shipped already, but you just haven't got the notification email yet. The emails are sent out after the tracking codes are updated.

RESELLING

I WOULD LIKE TO RESELL YOUR ITEM, HOW CAN I DO THAT?

 

Contact us at info@zohastore.com for more details regarding reselling.

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